Refund and Returns Policy

🧵 Introduction

At ParamparikPoshak.in, we take pride in offering premium traditional women’s wear, including bridal suits, salwar suits, sarees, and Indo-Western ensembles. Each product is crafted with care and authenticity, reflecting our commitment to quality and customer satisfaction.

We understand that returns and refunds may occasionally be necessary. This policy outlines the terms and conditions under which returns and refunds are accepted, ensuring transparency and fairness for both our customers and our business.

📦 Return Eligibility

Customers may request a return within 7 calendar days of receiving the product. To be eligible for a return, the following conditions must be met:

  • The product must be unused, unwashed, and in its original packaging
  • All tags, labels, and accessories must be intact
  • The return request must be submitted within 7 days of delivery
  • The customer must bear the return shipping charges
  • A valid reason for return must be provided, supported by evidence (see below)

đźš« Non-Returnable Conditions

We do not accept returns under the following circumstances:

  • Size or fitting issues: Customers are expected to confirm all product details, including measurements, before placing an order.
  • Color variation due to screen resolution: Minor differences in shade or tone are not considered defects.
  • Customized products: Items altered or tailored to customer specifications are non-returnable unless defective.
  • Damage caused by misuse or improper handling

We encourage customers to reach out for customization support in case of fitting concerns. Our team will assist with alterations or adjustments wherever feasible.

🎥 Mandatory Video Evidence for Claims

To process a return due to wrong shipment or defective product, customers must submit a 360-degree video recording of the product:

  • Duration: Up to 2 minutes
  • Must clearly show the product from all angles
  • Should highlight the defect or mismatch
  • Must be recorded immediately upon opening the package
  • Should include the packaging and shipping label for verification

This video serves as essential proof for validating your claim and must be submitted along with your return request.

📧 How to Initiate a Return

To initiate a return, please follow these steps:

  • Email your request to customercare@paramparikposhak.in or info@paramparikposhak.in
  • Include the following details:
    • Order ID
    • Full name and contact number
    • Reason for return
    • 360-degree video evidence (if applicable)
    • Photos of the product and packaging
  • Wait for confirmation and return instructions from our support team
  • Ship the product to the address provided, ensuring proper packaging
  • Share the tracking details with our team

Please note: Returns sent without prior approval or incomplete documentation may be rejected.

đź’¸ Refund Process

Refunds are processed only after successful receipt and inspection of the returned product at our showroom. The following conditions apply:

  • The product must pass quality checks for eligibility
  • All required documents and evidence must be submitted
  • Refunds will be issued within 7 to 10 working days from the date of product receipt
  • Refunds are made via the original payment method or bank transfer, as applicable
  • Customers will be notified via email once the refund is initiated

đź“‘ Required Documents for Refund

To ensure smooth processing, customers must submit the following documents:

  • Proof of purchase (invoice or order confirmation)
  • 360-degree video recording (for defective/wrong items)
  • Bank details (if refund is via transfer)
  • Any additional documentation requested by our support team
  • Please email all documents to:

🧵 Customization Support

We understand that every bride and woman deserves a perfect fit. While we do not accept returns for size issues, we offer customization services to help adjust garments to your measurements.

If your outfit doesn’t fit as expected, please contact our team for guidance. We’ll work with you to explore alteration options or provide tailoring support where feasible.

đź“Ť Geographic Scope

This Return and Refund Policy applies only to customers within India. We do not process international returns or refunds at this time.

🛡️ Our Commitment

At ParamparikPoshak.in, we strive to maintain the highest standards of quality and customer care. Our return and refund policy is designed to protect both our customers and our artisans, ensuring fairness and accountability.

We appreciate your understanding and cooperation in following these guidelines. Your satisfaction is our priority, and we’re here to support you every step of the way.

đź“ž Contact Us

For any questions or assistance related to returns and refunds, please reach out to:

Thank you for choosing ParamparikPoshak.in—where tradition is tailored to perfection.

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